Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Strictly necessary cookies

CookieName of CookiePurpose
SAFP Support Adoption For Pets Support Adoption For Pets cookies are required for the operation of our website. The website would not work without them. These cookies are essential for our site to authenticate you as you move from secure to non-secure connection, as well as enabling you to log into secure areas of the website. These cookies enable us to estimate our audience size and usage patterns, store information about your preferences; and also allow us to customise our site and to provide you with offers that are targeted at your individual interests. What's more, these cookies work to speed up your searches, and recognise you when you return to our site.

Analytical/performance cookies

CookieName of CookiePurpose
__utma, __utmb, __utmc, __utmv, __utmz,_ga Google Analytics Google Analytics cookies are used to show us how people use our site. They let us know where they have been, how long they've stayed and what they have looked for. These cookies give us essential data which enables us to make improvements within the site. We use this information to make changes to the site and give you the best experience possible. This information only shows data trends and cannot be tracked back to a single user.

Functionality cookies

CookieName of CookiePurpose
GEUP PREF VISITOR_INFO1_LIVE YSC dkv YouTube The YouTube cookies work to tailor video content to you as a user, and recommend relevant video content, improving your user experience. They also enable our site to store information such as where you stopped watching a video, in turn improving your future use of our site, allowing you to play a video from the last point of viewing.
_livechat_lastvisit, __livechat, _lc_window state Live Chat Live chat cookies store information that allows our trained operatives to provide excellent assistance to you, improving user experience when chatting one to one. The information obtained is essential for determining whether Live Chat should launch in the user's browser.



Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies]

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after a maximum of 2 years